A digital transformation roadmap for a public agency

The Challenge

A public sector agency serving millions of citizens suffered from aging mainframe infrastructure, paper-heavy citizen request portals, and strict annual procurement budget constraints. Previous attempts at sweeping system overhauls had stalled due to scope creep and misalignment with multi-year legislative funding cycles.

The Approach

DevsTek collaborated with agency leadership, IT directors, and policy stakeholders to architect a pragmatic, phased 4-year digital transformation roadmap. The strategy prioritized immediate citizen-facing quick wins — such as online self-service permit applications — while establishing a modular cloud architecture to sunset legacy back-office mainframes systematically.

The Results

• Structured 4-year phased roadmap adopted and fully funded across public budget cycles
• Citizen digital self-service portal launched, cutting in-person office visits by 55%
• Established cloud security framework meeting all state and federal regulatory compliance standards